Billing & Payments articles

Billing & Payments 951 How to pay your invoice All your invoices live in My MozOut, and there are several ways to settle them. Some confirm instantly and activate...
Billing & Payments 886 How to reactivate a suspended or terminated plan A service here is never suspended without warning, and reactivating it is simpler than you might expect. Suspended...
Billing & Payments 605 How to upgrade or downgrade your plan Outgrown your plan - or paying for more than you use? You can change plan yourself from My MozOut, without opening a...
Billing & Payments 1,035 Bank transfer: the five stages until your payment is confirmed Paying by bank transfer is not like paying with mKesh, M-Pesa or e-Mola: with those, the system tells us instantly...
Billing & Payments 322 How to cancel a service and keep only the domain There is one fear we hear far too often: “if I cancel the hosting, do I lose the domain?”. The answer is no - and it...
Billing & Payments 324 Why your invoice shows this amount, and the billing calendar Two questions reach us nearly every week: why is the first invoice not the price of the plan? and why did I get two...
Billing & Payments 362 Refunds and cancellations: what comes back, when, and what does not Refund and cancellation sound like the same thing and are not. Almost everyone who writes to us asking for a refund...
Billing & Payments 337 Which currency you pay in, and why your bank charged something else Your account bills in one currency, and it is always the same one: on this brand invoices are issued in meticais...
Billing & Payments 484 Renewing and changing your billing cycle, and saved payment methods Paying monthly or yearly does not change the service - it changes how much you pay and how many times a year you...
Billing & Payments 358 What actually happens when you change plan: files, dates and the money already paid How to request a plan change is in how to upgrade or downgrade your plan. What almost nobody explains - and it is...
Billing & Payments 184 Paying by card: how it works, and what can go wrong Payment methods are not the same everywhere. The list that applies to you is the one shown on the invoice screen...
Billing & Payments 206 Asking for a quote: what to fill in and what you get People buying for a company, an institution or a tender can rarely just click «order». They need a document first:...
Billing & Payments 193 Which payment methods are available where you are The honest answer is that it depends on where you are, and that it changes over time. So we do not write it down...
Billing & Payments 228 Your invoice: billing details, tax and receipts Every invoice we issue answers three questions: whose name it is in, what tax was applied, and what proves you have...
Billing & Payments 109 How to read your invoice line by line, and what each status means An invoice answers four questions, in this order: whose it is, what it charges, for what period, and how much is...
Billing & Payments 99 What stops working if you do not pay: website, e-mail, DNS and domain, one by one Not paying an invoice does not wipe everything at once: there are three phases, and each one stops different things....
Billing & Payments 93 What a credit note is, and when you get one instead of a refund A credit note is a document that cancels or reduces an invoice already issued, in whole or in part. It exists...
Billing & Payments 89 Tax on a hosting invoice in plain words: included, added or not charged Consumption tax (VAT or its equivalent, depending on the country) is an amount added to the price of a service,...
Billing & Payments 102 How to get an invoice in your company name and tax number For the invoice to come out in the company’s name with its tax number, fill those details in on the account before...
Billing & Payments 84 Paying an invoice for someone else, or having your company pay yours Anyone can pay an invoice, as long as the amount is exact and the payment says which invoice it is. The invoice...
Billing & Payments 102 I paid twice or paid the wrong invoice: what happens to the money Paying twice, or paying the wrong invoice, is not lost money: it is recorded on your account and can be sorted out....
Billing & Payments 89 I paid less than the invoice asks for: partial payments and how to settle the rest When you pay less than the invoice asks for, the invoice stays open with the difference still to settle, and the...
Billing & Payments 93 The amount on my invoice looks wrong: what to check before you write to us Almost always the amount is not wrong, it is different from what you expected, and the cause is one of eight things:...
Billing & Payments 106 Can I change the currency of my account, and what changes if I do An account always bills in a single currency, and on this brand invoices come out in MT. The currency can be...
Billing & Payments 98 Invoice paid but the service is still suspended or pending: what to check If the invoice already shows Paid and the service is still stopped, the cause is almost always one of four: you paid...
Billing & Payments 110 I ordered an upgrade and have not paid it: what happens to my plan and my renewal Until the upgrade invoice is paid, your plan does not change. The account keeps the limits of the old plan, the site...
Billing & Payments 99 Using a promo code: why it was not accepted, and whether it lasts at renewal The code goes in at the order, before you pay, in the promotion code field. If it is accepted, the page says so and...
Billing & Payments 84 Credit balance in your account: where it comes from and how it is used on invoices Credit is money of yours that stayed on the account, in the account’s currency, and that pays future invoices. It is...
Billing & Payments 94 Your accounts department wants a pro forma before paying: what to send them It depends where you are in the process. If you have not ordered yet, the pro forma is requested on the quote page...
Billing & Payments 103 I renewed my hosting but the domain still shows as expiring: two renewals, two dates Renewing hosting does not renew the domain, and renewing the domain does not renew the hosting. They are two...
Billing & Payments 104 I cancelled my service but an invoice still arrived: what to check There is nearly always a simple reason, and seven are common. Before you pay or lose your temper, open the invoice...
Billing & Payments 96 Your refund was approved: how the money reaches you and why the amount can differ When a refund is approved, the money goes back, whenever possible, the way it came. The part we do not control is...
Billing & Payments 103 A charge you do not recognise or disagree with: what to do before you call your bank Before you dispute it, find out which charge it is. In most cases the answer is on an invoice in your account, and...
Billing & Payments 102 The invoice PDF will not download, opens blank or looks wrong: what to try Almost always the problem is the browser or the PDF reader, not the invoice. The invoice is generated by the system,...
Billing & Payments 111 Why every service has its own invoice, and how to pay several at once Every service has its own cycle and its own date, and each invoice is tied to the services it covers. That is why a...
Billing & Payments 99 Payment reminders: what to expect, and why one arrived after you paid Reminders are automatic and go out according to the state of the invoice. If one arrived after you paid, it is...
Billing & Payments 101 An invoice or renewal notice from a company you do not know: how to check if it is real If the message comes from a company you never bought from and asks for money for a domain, a website or a “listing”,...
Billing & Payments 112 Sending your invoices to an accountant: where invoice e-mails go and how to add a second recipient Invoices and reminders go to the account e-mail. For an accountant, a partner or a colleague to receive them too,...
Billing & Payments 78 Letting a colleague or accountant pay invoices without sharing your password Give them a sub-account with a single permission: invoices. That way the person signs in with their own password,...
Billing & Payments 95 The tax line on my invoice changed or disappeared: what to check and what we can change Two similar invoices can carry different tax, or the tax may not show at all. Nearly always the explanation is in...
Billing & Payments 79 Withdrawing your affiliate balance: the minimum, the request and what happens next The short answer: the commissions you earn accumulate in your affiliate balance. When the balance reaches a minimum...
Billing & Payments 77 Proforma invoice: what it is, why the number changes when you pay, and which document to keep The short answer: a proforma invoice is the document we show you before you pay: it says what you will pay, to whom...
Billing & Payments 41 Affiliate programme: how to join, the commission, the bonus and the minimum withdrawal The short answer: any customer can become an affiliate, free of charge. You switch the programme on in My MozOut,...
Billing & Payments 43 Paying without a card: the methods we accept, one by one The short answer: we accept credit and debit cards, PayPal, Google Pay and Apple Pay (paying by card), but you do...