Invoices & Tax articles

Invoices & Tax 539 Why your invoice shows this amount, and the billing calendar Two questions reach us nearly every week: why is the first invoice not the price of the plan? and why did I get two...
Invoices & Tax 359 Your invoice: billing details, tax and receipts Every invoice we issue answers three questions: whose name it is in, what tax was applied, and what proves you have...
Invoices & Tax 254 How to read your invoice line by line, and what each status means An invoice answers four questions, in this order: whose it is, what it charges, for what period, and how much is...
Invoices & Tax 209 Tax on a hosting invoice in plain words: included, added or not charged Consumption tax (VAT or its equivalent, depending on the country) is an amount added to the price of a service,...
Invoices & Tax 262 How to get an invoice in your company name and tax number For the invoice to come out in the company’s name with its tax number, fill those details in on the account before...
Invoices & Tax 243 The amount on my invoice looks wrong: what to check before you write to us Almost always the amount is not wrong, it is different from what you expected, and the cause is one of eight things:...
Invoices & Tax 231 Your accounts department wants a pro forma before paying: what to send them It depends where you are in the process. If you have not ordered yet, the pro forma is requested on the quote page...
Invoices & Tax 236 The invoice PDF will not download, opens blank or looks wrong: what to try Almost always the problem is the browser or the PDF reader, not the invoice. The invoice is generated by the system,...
Invoices & Tax 281 Why every service has its own invoice, and how to pay several at once Every service has its own cycle and its own date, and each invoice is tied to the services it covers. That is why a...
Invoices & Tax 271 Sending your invoices to an accountant: where invoice e-mails go and how to add a second recipient Invoices and reminders go to the account e-mail. For an accountant, a partner or a colleague to receive them too,...
Invoices & Tax 249 The tax line on my invoice changed or disappeared: what to check and what we can change Two similar invoices can carry different tax, or the tax may not show at all. Nearly always the explanation is in...
Invoices & Tax 252 Proforma invoice: what it is, why the number changes when you pay, and which document to keep The short answer: a proforma invoice is the document we show you before you pay: it says what you will pay, to whom...