Getting Support articles

Getting Support 885 How to contact MozOut We are reachable through several channels. Picking the right one first time saves you waiting - a technical request...
Getting Support 849 How to open a support ticket and see the history A support ticket is the most effective way to reach us. It is tied to your account, keeps the whole conversation in...
Getting Support 688 How far our support goes: what we handle and what is yours Hosting is like mains water: we make sure it reaches the tap, at pressure and without interruptions. What you...
Getting Support 399 What MozOut AI does, and what it does not MozOut AI is the automated assistant that answers in the chat on our website and inside My MozOut, and that can also...
Getting Support 350 How to make a complaint and how we handle it Not everything goes well. When it does not, we want to know - and we want to hear it from you, rather than on social...
Getting Support 273 How to ask for help, and what “unmanaged” really means Half the misunderstandings about support come from the same boundary: the server is ours, the site is yours. This...
Getting Support 254 My support ticket has had no reply: what to check and what to do next Before you open another ticket, check three things: the ticket’s status, whether the reply is sitting in your junk...
Getting Support 266 What to write in a support ticket for a site, e-mail, domain or invoice problem A ticket that answers the obvious questions by itself usually gets solved in the first reply. What changes from one...
Getting Support 216 How to take a screenshot or record your screen to show support a problem A picture of the error is worth more than a paragraph describing it, and a short recording is worth more still when...
Getting Support 583 How to find your browser, operating system and PHP version before you write to support When a problem only happens on one computer, in one browser or after an update, the next question is always “which...
Getting Support 273 E-mails from your hosting company are not arriving: confirmations, invoices and ticket replies If you are not getting the confirmations, the invoices or the replies to your tickets, in nearly every case the...
Getting Support 280 A support request that gets a fast answer: what to include, by type of problem The short answer: the fastest answer is the one that does not need a question back. A request with the site address,...
Getting Support 247 Looking for a job or an internship: where to apply, and why support cannot take your CV The short answer: support is only for customers with a service or a question about it, and support tickets do not...