Can't log in to My MozOut? In most cases you can get back in yourself in a couple of minutes — no need to wait for support.
Forgot your password
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On the My MozOut login page, click Forgot your password?
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Type the e-mail address on your account and confirm.
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Open the e-mail with the subject Password Reset Validation and click the reset link inside.
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Set a new password — at least 8 characters, mixing upper and lower case, numbers and symbols — and confirm.
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Nothing arrived? Check Spam / Junk. If several minutes pass with nothing, request the reset again — the previous link may have expired.
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You also have 2FA enabled
After resetting your password you will still be asked for the code from your authenticator app, as usual. If you no longer have access to that app, see enabling and disabling two-factor authentication.
You no longer have access to that e-mail either
If the e-mail on the account is also lost, the automatic reset can't reach you — this needs manual verification by our team, and since you can't log in to open a ticket from Meu MozOut, use one of the direct channels instead.
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Tell us the domain or service on the account, and a new e-mail address where we can reach you.
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Our team confirms you are the account holder against the details on file before restoring access.
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This check protects your account. We will never hand over access to an account based on a domain name or company name alone — we confirm against the details already on file.
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