The short answer: you do not need to program anything to send a customer a notice. In the SMS Center in Meu MozOut, open Contacts, pick the customer and press Send SMS: the send page opens with their number already filled in. Choose a template, fill in what is missing, check the credits and confirm. With the right templates, it takes less time than a phone call.
Step by step
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Open the SMS Center in Meu MozOut and go to Contacts. If the customer is not there yet, add them with a name and phone number (company, e-mail and notes are optional).
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On the contact, press Send SMS. The Send page opens with the number filled in.
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Choose a template or type the text. In a template, fill in the parts in square brackets, such as [ORDER NO] or [DATE]: while one is left blank, sending stays blocked.
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Choose the sender: NETMSG, or your Sender ID once it is approved.
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Check the parts and credits shown on the page, send, and confirm in the window that appears.
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Look in the History for the message status if the customer says nothing arrived.
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Templates worth having
Every account starts with ready-made templates you can edit or delete, and can hold up to 100. For the counter, create your own, one per situation, with the variable parts in square brackets:
| Situation |
Template |
| Ready to collect |
Your order [ORDER NO] is ready. You can collect it until [DATE], 8am to 5pm. |
| Payment received |
We have received your payment of [AMOUNT]. Thank you. |
| Order has arrived |
Hi {$contact_first_name}, the item you ordered has arrived. See you soon. |
The last one uses the contact's first name. It only works for numbers saved in Contacts, and a name with accents can add parts: see personalised SMS with the contact's name.
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Check the number before sending. At the counter, numbers get typed in a hurry. Read it back to the customer when you save it: one wrong digit sends the notice, and their details, to a stranger.
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When to move to the API
Sending by hand works well while there are only a few notices a day. When your team is sending dozens, or forgetting to send them, it is time to connect your sales or management software to the API, so notices go out on their own when a status changes. The credits, senders and templates stay the same. See sending SMS through the API.
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Keep regular customers in groups (for example «Orders to collect»). It makes sending the same notice to several people at once much easier. See contacts and groups.
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Want to start with the SMS Center, no programming needed? See the credit prices.
See SMS prices
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