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The short answer: the domain becomes verified once the three DKIM records are live. If it stays unverified, it is almost always one of three things: DNS has not spread yet, the records went into the wrong zone, or the name or value is not exactly what Email Center shows. The found field of each record tells you which one is missing.
Reading the found field
When you verify (the Verify button, or POST /v1/email/domains/{domain}/verify), each record in dns_records comes with:
| Field | What it says |
| purpose | What the record is for: dkim, spf or dmarc |
| required | true on the DKIM records, which decide verification |
| found | true if we have found it, false if not yet |
The domain status is pending while any DKIM record is missing and verified once they are all there. SPF and DMARC do not block verification, but you need them to reach the inbox.
The usual mistakes
| What happened | How to fix it |
| You have just added the records | DNS can take a few hours to spread. Wait and click Verify again. |
| The name has the domain twice, like xxx._domainkey.asuaempresa.co.mz.asuaempresa.co.mz | Many panels add the domain for you. Type only the part before the domain in the name. |
| Records in the wrong zone | If the domain uses another provider's nameservers, the records must go there, not into the zone in our panel. |
| DKIM CNAME created as TXT | All three DKIM records are CNAME. Delete the TXT and create the right type. |
| Proxy turned on for the CNAME (in a service like Cloudflare) | DKIM CNAME records must be DNS only, with no proxy. |
| Two SPF records | This does not block verification, but it breaks SPF. Merge them into one. See creating your SPF record. |
Messages you may see when adding the domain
| Message | What it means |
| This domain cannot be used as a sender | It is a free mailbox domain such as gmail.com, or another domain that is not accepted. Use a domain of your own. See free e-mail or your own domain. |
| This domain is already on your list | You added it before. Open it and verify instead of adding it again. |
| Already verified on another account | A domain can only be on one account. Get in touch with us. |
| You already have the maximum number of domains | Delete a domain you no longer use. E-mails already sent with it stay in the log. |
| Want to check from outside? On a computer, nslookup -type=CNAME record-name shows whether the CNAME answers yet. If it answers with the right value and verification still fails, open a support ticket with the domain name. |
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Domain still unverified after a few hours? Send us its name and we will take a look. Open a support ticket |
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