Google Workspace, Microsoft 365, Meta Business and dozens of other services all ask for the same thing before letting you use your domain: prove that it is yours. And the proof always works the same way — you publish a code they give you as a DNS record.
It is one of the requests we get most, and almost always with the same question behind it: where do I put this? The answer depends on one thing only, and that is where this article starts.
First: where do your nameservers live?
The record has to be created where the domain points, not where it was bought. Those are different things, and this is where most people get lost.
| If your nameservers are… |
Create the record… |
| Ours |
in cPanel, under Zone Editor — or ask us and we will do it |
| Cloudflare’s |
in the Cloudflare dashboard, under DNS › Records. We cannot reach it from here |
| Another provider’s |
in that provider’s panel |
Creating the record in cPanel
| 2 |
Find Zone Editor and click Manage next to the domain.
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| 3 |
Click Add Record and choose type TXT.
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| 4 |
In Name, enter just yourcompany.co.mz (or keep the default if it is already the domain). In Record, paste the entire code the service gave you.
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| 5 |
Save, go back to whichever service asked for the verification — Google, Microsoft, whichever — and press its verify button.
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Paste the whole code, uncut. A value like google-site-verification=X6Bw...N14M must go in exactly as it came, with no spaces before or after and not split across lines. One character short and verification fails without saying why.
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Not all of them are TXT
TXT is the most common, but some services ask for a different type. The procedure is the same — only your choice in step 3 changes:
| Type |
When it comes up |
| TXT |
Ownership verification, SPF, DKIM and DMARC. The most frequent |
| CNAME |
Some services ask for a subdomain pointing at them |
| MX |
When you move e-mail to Google or Microsoft — it replaces ours |
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Be careful changing MX records. Changing MX sends the domain’s e-mail to another service. If you have mailboxes with us, they stop receiving the moment you save.
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I created the record and it still says not found
It is nearly always one of three things, in this order of likelihood:
| 2 |
It was created in the wrong place. If your nameservers are Cloudflare’s and you created the record in cPanel, the world will never see it. Go back to the table at the top.
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| 3 |
The value has a stray space or quote. Delete the record and paste it again from the original.
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Would you rather we created the record? Send us the domain and the value.
Ask for help
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